This Privacy Policy explains how Dofaa ("Dofaa", "we", "us") collects, uses, shares and protects personal and business information when you use our website, mobile app and trade-credit services (the "Services"). By using the Services, you agree to the practices described here.
01Information we collect
Identity & contact data: name, national ID number, phone number, email and address.
Business data: commercial registration, tax card, business activity, invoices and transaction history.
Financial & credit data: bank details, income and financial statements, credit limits, repayments and information obtained from credit bureaus.
Verification data: national ID images and facial-verification data collected during identity checks (KYC).
Technical data: device identifiers, IP address, app usage and cookies.
02How we use your information
To provide, operate and improve the Services, including opening and managing your credit line.
To verify your identity and assess creditworthiness through KYC, credit scoring and fraud prevention.
To process invoices, disbursements, repayments and payments through our partners.
To communicate with you about your account, dues and support requests.
To comply with legal, regulatory and anti-money-laundering obligations.
03Legal basis for processing
We process your information to perform our contract with you, to comply with legal obligations, with your consent (for example during identity verification), and for legitimate business interests such as preventing fraud and securing our platform.
04How we share information
Service providers: payment processors (such as Paymob and Fawry), identity-verification providers, cloud hosting and communication providers.
Financial partners: credit bureaus and funding partners involved in providing your credit.
Authorities: regulators, law-enforcement and courts where required by law.
We do not sell your personal information.
05Data retention
We keep your information for as long as your account is active and as required to meet legal, tax and regulatory obligations, after which it is securely deleted or anonymised.
06Data security
We apply technical and organisational measures — including encryption of sensitive fields and access controls — to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
07Your rights
Subject to applicable law, you may request access to, correction or deletion of your personal data, object to or restrict certain processing, and withdraw consent. To exercise these rights, contact us using the details below.
08Cookies
Our website uses essential cookies to operate and to remember your language preference. You can control cookies through your browser settings.
09International transfers
Where information is processed outside Egypt by our service providers, we take steps to ensure it receives an appropriate level of protection.
10Children
The Services are intended for businesses and individuals aged 18 or older. We do not knowingly collect data from children.
11Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be notified through the Services or by other appropriate means, and the "last updated" date will be revised.
12Contact us
For any privacy questions or requests, contact us at hello@dof3a-eg.com.